Returns & Exchanges
At Purr Glass, we want you to be completely satisfied with your purchase. If your item is unused and in its original packaging, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Securely
Place the unused item back in its original box with all protective padding to ensure it arrives safely at our facility.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned item, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing