Frequently Asked Questions
Everything you need to know about your Purr Glass experience.
How do you ensure my items arrive safely?
We take pride in our 'bulletproof' packaging process. Every piece is double-wrapped in heavy-duty bubble wrap and secured in a discreet, reinforced box to ensure it reaches you in perfect condition.
What is your shipping policy?
We offer standard and expedited shipping options. Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
Do you offer a warranty on your glassware?
Yes, we stand behind our craftsmanship. We offer a limited warranty against manufacturer defects. Please note that accidental damage or breakage from misuse is not covered.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure digital payment options like PayPal and Sezzle for interest-free installments.
Can I return a product if I am not satisfied?
For hygiene and safety reasons, we can only accept returns on unused items in their original packaging within 14 days of delivery. Used items are strictly non-returnable.
Where is Purr Glass manufactured?
All of our premium glassware is designed and hand-blown by skilled artisans in our Southern California studio, ensuring the highest quality American-made standards.